Qavun.co.uk, offer returns for most items within 30 days of receipt of delivery. You can use this page to learn about our return policies. Most items sold on Qavun.co.uk follow our general return policies.

Defective Items After 30 Days

At Qavun.co.uk we want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items and you have the right to cancel the purchase of most items within 14 days. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.

Mistaken Returns

Please ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.

To protect our employees and customers, Qavun.co.uk disposes of incorrect/mistaken returns. If you accidentally sent the wrong item to Qavun.co.uk, please contact Customer Services as soon as possible. Qavun.co.uk cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Qavun.co.uk.

Statutory Cancellation Right

You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item for the full instructions on cancellation.

Our Voluntary Returns Policy

As well as your statutory cancellation rights described above, you can return most products from the Qavun.co.uk sites to Qavun.co.uk within 30 days of receipt of the products if the products are in an unused and undamaged condition.

Please note that this returns policy doesn't affect your statutory rights and therefore doesn't affect your right of cancellation as described above.

Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs of use or damage.

The same exclusions apply to our Returns Guarantee as for the right of withdrawal. The following products thus cannot be returned under the Returns Guarantee (unless defective):

 

• Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
• Sealed audio or video recordings or of sealed software if unsealed by you after delivery;
• Goods made to your specifications or clearly personalized, especially personalized Qavun.co.uk Handmade items;
• Goods which may deteriorate or expire rapidly;
• A service, if the supplier has fully performed it and you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started;
• Digital content (including apps, digital software, ebooks, MP3, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started
• Newspapers, journals or magazines with the exception of subscription contracts;

 

The following table provides an overview of the key provisions of your statutory cancellation right as well as our voluntary returns policy and how they compare to one another:

Returns Costs & Methods

Qavun will refund the cost of sending an item back to us if it’s defective, damaged or incorrect. In many cases, we’ll provide you with a pre-paid returns label. If your return is not the result of an Qavun error, and you’re using a pre-paid return label, we’ll deduct the cost of the return from your refund. For returns from within the UK, costs start at £5.99. International return costs start at £14.99. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the item(s) you’re returning.

 

 

We won't accept the return of any software (Apple Home Kit) returned to us if it's been opened. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn't received in new, unopened condition.

 

Other Statutory Rights

You have additional rights in relation to incorrect, damaged or defective goods. For more information about these statutory rights, please visit Adviceguide, a Citizens Advice website at http://www.adviceguide.org.uk/. This link is provided to help our customers find out the rights they have where goods are not as described, not fit for purpose or not of satisfactory quality. 

*In order to ensure a faster response please visit Customer Service.

Defective Items After 30 Days

Troubleshooting and product support may be available to resolve any issues with your product, If your item becomes defective after the Qavun return period, Qavun will repair any defective item. The repair will be completed by the manufacturer or by a third-party repair service provider authorised by the manufacturers to repair their products. If a repair is not possible, we'll send you a replacement, and if a replacement is not available, we will refund the purchase price.  Qavun does not accept a return after 30 days for consumable products (e.g. batteries, fuses, ink, light bulbs, etc.) or if the defect is due to accidental damage, deliberate damage, caused by external factors, or general wear and tear. 

Qavun Global Store Items

Most Qavun Store items can be returned within 30 days of receipt of delivery. Please use the online Returns Support Centre. It can take up to 15 - 25 days, and it takes 2 business days from time of receipt for the refund to be processed and 3-5 business days for the refund amount to reflect in your account. For incorrect, defective, or damaged items, you’ll be refunded for original delivery costs, as well any Import Fees Deposit(s) for the returned item(s), once your return is processed.

For most Qavun Store items, you will be provided with a pre-paid UPS return label, which allows you to return the item(s) to any UPS drop-off point located across the UK. You can find your most convenient UPS location using the following link: UPS Dropoff Locations

However, please note that not all items are eligible for return to a UPS location and your return label may require you to return the item at your own expense. Qavun will automatically refund up to £20 for return postage costs (for items sold by Qavun TR), and up to £15 for return postage costs (for items sold by Qavun Uk). If your return shipping costs more than the automated refund amount you receive, please keep a copy of your return postage receipt.

Removal of personal data

When returning a product for any reason, you must do so in the exact conditions you received it from Qavun. In this respect you must entirely delete, remove and eliminate all personal data pertaining to you and/or any third party which may be possibly present in same item, and must de-latch any account possibly latched to same item. You will be fully responsible for any data breach that may occur if you fail to do so. You must remove from the returned product and from the box containing the returned product any item not pertaining to the returned product as originally received from Qavun. Qavun will not be responsible for any such items erroneously left by you within the returned product or within the box containing the returned product. You agree and accept that the returned product will become Qavun's property, and that Qavun is therefore entitled to sell it to third parties at Qavun's full discretion.